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Technical Support Representative

Sacramento,, United States

 

Luxer One is a package locker company with a mission to completely solve the package problem. Luxer One places lockers into apartment buildings, office buildings and other locations to improve the package delivery experience. At multifamily properties, mail carriers deliver packages directly to our lockers and residents are able to retrieve the packages at their convenience. As an extension of our existing business, Laundry Locker, we have been in business for over 10 years, running a highly successful and profitable locker service. We are currently seeking an enthusiastic, customer-centric, Technical Support Representative to join our team. This individual will assist with customer and property inquiries and with troubleshooting our locker systems. If you are seeking an opportunity to utilize your technical skillset and aptitude, and are eager to go out of the way to provide excellent service to customers, then you’ve come to the right place. Some responsibilities will include:

  • Answering phone calls from property staff members and on-site technicians
  • Responding to emails
  • Solving any resident issues
  • Troubleshooting hardware and software issues
  • Tracking and responding to ongoing technical issues
  • Special projects based on your skill set

You must be organized, have great computer skills (Excel, PowerPoint, Word), excellent (English) verbal and written communication skills, a confident phone presence and a willingness to learn. Courteous with strong customer service orientation, dependable with proficient attention to detail, active listening and responding skills and a strong ability to troubleshoot.

Our Core Values

Luxer One operates in accordance with our four core values. These values inform all of our policies, decisions and customer interactions:

  • Be Solutions Driven
  • Take Pride and Ownership
  • Do the Right Thing
  • Respond Rapidly

Shifts

Several positions are available and the shifts are as follows:

  • Monday - Friday 3:00am-11:30am (Off Saturday and Sunday)
  • Monday - Friday 8:00am-4:30pm (Off Saturday and Sunday)
  • Friday - Tuesday 1:30pm-10:00pm (Off Wednesday and Thursday)

Job Type: Full-time

Salary: $17.00 /hour

Job Type: Full-time

Salary: $17.00 /hour