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Account Manager - Retail

Sacramento,, United States

 At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem. Whether it’s last mile delivery at multifamily properties and offices, or click & collect orders in retail, we are dedicated to finding the best solutions for our customers.


As the Account Manager, you will have the unique opportunity to combine your technical aptitude, business knowledge, and desire for face-to-face client contact in an exciting career working directly with our clients.

In this role, you will be the customer’s primary point of contact throughout the lifecycle of the  project (planning, rollout, and continuous improvement) and across all business areas (project management, product management, accounting, logistics, etc.)

Responsibilities:

  • Serve as the liaison between our clients and our product development team, supporting the implementation of our products and ensuring client satisfaction for our customers

  • Serve as internal project manager to coordinate tasks, timelines, and status updates between different partners are achieved

  • Provide and support creative solutions to meet the client’s business requirements

  • Ensure successful implementation, exceeding client expectations and continually building strong client relationship

  • Vet new opportunities with client and provide client roadmap to Director of Retail

  • Manage client relations by providing business and systems expertise

  • Develop and oversee client retention campaigns

  • Participate in and improve upon in-house brand promotions

  • Manage budget and hit or exceed established quotas  

Qualifications:

  • BS/BA degree

  • Minimum of 5 years’ related experience

  • Exceptional interpersonal and communications skills

  • Interest and aptitude for technology

  • Ability to work autonomously and effectively with executives and staff members at all levels within the company and client organizations

  • Self-motivated, industrious and has the ability to juggle multiple projects/tasks simultaneously

  • Must be able to travel approximately 25-50% of the time

  • Must be authorized for employment without sponsorship

Preferred Locations:

  • Atlanta, GA or Sacramento, CA