Account Manager - Retail
At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem. Whether it’s last mile delivery at multifamily properties and offices, or click & collect orders in retail, we are dedicated to finding the best solutions for our customers.
Luxer One is seeking an enthusiastic, driven, customer-centric Account Manager to join our growing team! Our Account Managers oversee the client’s experience as they use our locker systems and ensure their needs are met in a timely manner. If you are a highly-motivated, tech savvy, self-starter seeking a critically important role in a fast-paced environment, then you’ve come to the right place.
Responsibilities will include:
- Proactively managing the client relationship and ensuring the locker system continues to meet their ongoing needs
- Developing a strong knowledge base of the locker system to be able to support our clients
- Collaborating with internal teams to address escalated customer service inquiries and opportunities for growth
- Assisting the Project Management team with stalled clients to encourage immediate use of the system
- Taking on special projects to assist in the growth and development of the company
- Bachelor’s Degree Preferred
- 5 years’ prior customer service or account management experience in a fast-paced environment
- Excellent written and verbal communications skills, including a confident phone presence and effective email communication
- Advanced computer skills, previous experience with Zoho or a similar CRM
- Proficient with Mac or Apple products