At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem. Whether it’s last mile delivery at multifamily properties and offices, or click & collect orders in retail, we are dedicated to finding the best solutions for our customers.
Luxer One is seeking an enthusiastic, driven, customer-centric Account Manager to join our growing team! Our Account Managers oversee the client’s experience as they use our locker systems and ensure their needs are met in a timely manner. If you are a highly-motivated, tech savvy, self-starter seeking a critically important role in a fast-paced environment, then you’ve come to the right place.
Responsibilities will include:
- Proactively managing the client relationship and ensuring the locker system continues to meet their ongoing needs
- Developing a strong knowledge base of the locker system to be able to support our clients
- Collaborating with internal teams to address escalated customer service inquiries and opportunities for growth
- Assisting the Project Management team with stalled clients to encourage immediate use of the system
- Taking on special projects to assist in the growth and development of the company
- Bachelor’s Degree Preferred
- 5 years’ prior customer service or account management experience in a fast-paced environment
- Excellent written and verbal communications skills, including a confident phone presence and effective email communication
- Advanced computer skills, previous experience with Zoho or a similar CRM
- Proficient with Mac or Apple products