Welcome!

This community is for professionals and enthusiasts of our products and services. Share and discuss the best content and new marketing ideas, build your professional profile and become a better marketer together.

0

Support Process: Contacting Outside Departments

By
Carla Reed
on 2/7/19, 2:36 PM 18 views

Contacting Outside Depts


Employment verification - Requests to verify employment status 

Emails should be forwarded to payroll@luxerone.com

Callers should be advised to send an email request to payroll@luxerone.com


Uninstall or non-live properties - Has less than 10 days worth of deliveries or is not being used by carriers yet. For call inquiries, please take a message using the below outline and send an email to projectmanagers@luxerone.com using "Project Management Escalation" email template

  • Name of client -

  • Phone number -

  • Email -

  • Property Name -

  • Property City and State -

  • Notes -


Marketing - 

Emails should be forwarded to communications@luxerone.com

For call inquiries, please take a message using the below outline and send an email to communications@luxerone.com

Message Format - "Marketing escalation" email template

  • Name of contact -

  • Phone number -

  • Email -

  • Notes -


Sales inquiries

Emails should be forwarded to sales@luxerone.com

For call inquiries please take a message using the below outline and send an email to sales@luxerone.com using "Sales Request" email template

Message Format - 

  • Name of client -

  • Phone number -

  • Email -

  • Property Name -

  • Property City and State -

  • Notes -


Tips: When forwarding emails out, please be aware that comments & ticket properties (Such as property name & contact on the top panel) will not be included in the forwarding thread. If there are comments you will want to share, please paste them into your email.

Keep Informed

About This Forum

This is the support team's knowledge base. Read Guidelines

Question tools

1 follower(s)

Stats

Asked: 2/7/19, 2:36 PM
Seen: 18 times
Last updated: 2/7/19, 2:36 PM